Netherlands: Information Solutions Analyst (100%)

Médecins Sans Frontières (MSF) is an independent, medical, emergency relief organisation that provides assistance to people worldwide, regardless of their background, religion or political convictions. Above all, we aim to save lives and to offer medical care to victims of disasters, wars and epidemics. Working together with local staff, we give direct support to the population. MSF also appeals to those in power, including governments and international organisations, and speaks out about the abuses we encounter in the course of our work.

MSF coordinates operations through collaborations between global offices. ‘Artsen zonder Grenzen Nederland’ (MSF-Holland) has a partnership with offices in the UK and Germany. This partnership, known as ‘MSF Operational Centre Amsterdam’ (MSF-OCA), operates medical humanitarian interventions in about 25 countries. Annually, MSF-OCA deploys approximately 1,100 international staff and employs 7,000 national staff.

With immediate effect the Information Management function, in the Director's Office, is looking for an

Information Solutions Analyst (40 hrs p/w = 100%)

Based in Amsterdam

The Information Management function was established in September 2016 and is currently being shaped by the Information Management Programme Manager. This position is the first dedicated information management role in MSF-OCA.

The Information Management function has been established to deliver an objective in our Strategic Plan to “*Implement an easy-to-use information management system to aid consistent field staff performance, exchange of information, collaboration and development of a shared sense of purpose”.*

The Information Management Programme has recently been approved and over the next 18 months will deliver outputs and outcomes that provide a solid foundation for the development of the new function. This role will play a key part in building and shaping the new function and will join MSF –OCA in dynamic period of change.

Specifically, you will enable MSF-OCA to build a successful information sharing and collaboration platform. You will be the lead person in Information Management that works with colleagues to analyse their business problems and build information-based solutions, primarily in Office 365. You will deliver a ‘business as usual service’ but also contribute to the Information Management Programme.

MAIN RESPONSIBILITIES

With colleagues inMédecins Sans Frontières

• Act as the ‘SharePoint Lead’ for MSF-Holland taking an active part in an MSF SharePoint Online Community of Practice

With MSF Operational Centre Amsterdam (MSF-OCA)– Our missions in the field, MSF-UK, MSF-Germany and MSF-India

• Coordinate and assist in the development of an OCA Community of Practice of Information Champions/Super Users who will act as the first line of support
• Work collaboratively with the same role holder in MSF-UK, MSF-Germany and MSF-India to ensure consistent and standardised use of Office 365
• Curation of the OCA web-based knowledge hub and working with knowledge owners to ensure the proactive creation and publishing information there
• Own the OCA Office 365 Information architecture, the conceptual information model and keep an overview of OCA taxonomies up-to-date.
• Member of the OCA Office 365 Steering Group

MSF-Holland

• Deliver quality solutions to information management, sharing and collaboration business problems
• Proactively develop, in partnership with Departments and Missions, improvement action plans with agreed milestones and deadlines
• Provide ‘As Is’ process and problem analysis and recommend ‘To Be’ information solutions based on existing strategy, policies, guidelines, and procedures and standards using our primary information platform, Office 365
• Lead the process, with users and ICT, to migrate information stored in non-Office 365 locations to Office 365, as required to populate new information solutions.
• Be the second line support for information management-related queries from users
• Own the collection of Office 365 learning and development material and pro-actively manage the periodic updating of the material
• Contribute to managing positive change in the Information Culture of users in MSF-Holland by promoting and embedding good practice (e.g. collaborative working)
• Ensure that key improvements are evaluated and the lessons learned are embedded and provide management reports of activity
• Manage temporary project staff, consultants and contractors as required
• Any other tasks required that are commensurate with the role.

CANDIDATE PROFILE

Proven functional expertise

Mandatory:

• At least 3 year working in this type of role
• Aptitude for working with new technologies and specifically developing information management solutions
• Managing documents and emails in a document management system or similar
• Digital information sharing and collaboration behaviours
• Business analysis techniques including process optimization
• Facilitation and coordination techniques
• Information architecture: organizing and labelling on Office 365 to support usability and findability and focused on bringing principles of design and architecture to the digital landscape
• Good working knowledge, as a user, of Office 365 sharing and collaborating tools: specifically SharePoint Online and Search.

Desirable:

• Good working knowledge of Office 365 sharing and collaborating tools: SharePoint online, OneDrive, Skype for Business, Groups, Teams, Delve, Video, OneNote, Sway and Flow
• Developing information solutions including social media, published maps, and published management information
• Degree or equivalent qualification in a related subject
• Relevant professional qualification(s).

Characteristics:

• Practically minded with a ‘getting things done’ approach
• Adaptable and resourceful with the capability to respond positively to change
• Capable of working on complex issues simultaneously to deadline
• Personal values that align with MSF’s social mission
• Willing to travel to our European offices

Skills:

• Proven experience solving business information problems
• Ability to ensure that the proposed solutions are supported and implementable while applying a structured change management approach and methodology for the impact of any change
• Excellent communication skills, and oral and written, comfortable presenting to senior management
• Fluent in English, written and speech
• Intermediate Microsoft Excel
• Strong team-working skills and experience, particularly in a matrix working environment
• Strong analytical and methodical working skills
• Ability to work independently, with minimal supervision and under pressure
• Ability to deliver in an international and multi-cultural environment
• Strong organisational skills and the ability to prioritise and delegate appropriately
• Ability to engage stakeholders and users and to be an information sharing and collaboration advocate.

WE OFFER

• A challenging and exciting position in an international environment
• A contract for one year with a renewal option (subject to satisfactory performance) based on a fulltime appointment (40 hours/week). The post is a long-term position.
• A gross monthly salary between € 3,167 and € 4,522 depending on professional experience, based on a fulltime appointment
• Other benefits include 30 holidays based on a fulltime appointment and a premium-free pension plan

If you are interested in this post and would like additional information, please contact Mrs Alison Leahy, Information Management Programme Manager on tel. +31 (0)6 10950672.

If you believe that you fit the profile, you can react directly via the 'Apply Now' button via this link. Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

Deadline for application is 7th of May 2017.